Error code: sec_error_ca_cert_invalid Cannot login to Plesk with Firefox

Plesk Secure Connection Problem with Firefox: I cannot login to Plesk, hinting Error code: sec_error_ca_cert_invalid. Actually I just found that Plesk could work with Internet Explorer but not Firefox.

Server Support TICKET_DETAILS: The Plesk page is in trouble, and I cannot log in it. It gives this information: “Server uses an invalid security certificate.”, And the error information “Error code: sec_error_ca_cert_invalid”. Please check what has gone wrong and solve it. Thanks.

Error code: sec_error_ca_cert_invalid Cannot login to Plesk with Firefox. Thank you for contacting Advanced Linux Server Support. The following error is generated because the certificate is unsigned.

Server uses an invalid security certificate

The certificate is not trusted because it is self signed. The certificate is only valid for <a id=”cert_domain_link” title=”plesk”>plesk</a>

Error code: sec_error_ca_cert_invalid

When accessing Plesk you will be shown this certificate error because your control panel has an unsigned SSL Certificate securing the page. The SSL is encrypting the information so you can securely manage your server. However, it hasn’t been independently verified by a Certificate Authority. As a result, your web browser warns you that it’s not an officially trusted site. This error message is normal for accessing your control panel. As this is your server, you do not need to worry about verifying the SSL for your control panel.

In Firefox you would want to click OK and then add an exception for that address. In Internet Explorer you would just click on the link to continue to the website. Any other browser should also provide a process on the screen to continue to the site or add an exception for the certificate.

We believe you have sent more than one email regarding this issue, which has already been addressed by another representative. For your reference, we have responded to Incident 5725754. To help us provide the best service to you, please keep in mind that sending multiple emails does not speed up our response, since messages are dealt with in strict rotation, and indeed may cause delay if information is split over multiple incidents. We appreciate your cooperation in this matter.

Error code: sec_error_ca_cert_invalid Cannot login to Plesk with Firefox. An exception is needed to say that it is ok to proceed with the unsigned certificate being used. You can choose to store this exception. Else, you will be asked each time the Plesk is accessed. Please contact us if you have any further questions. Advanced Linux Server Support

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